Are your estimates free?
Yes. Our estimates are always performed at no cost to you.
When will my project get started, and will I be given sufficient time to notify my tenants?
Our project schedule is determined weekly. As soon as your job is scheduled, we will notify you with which day and time has been determined for your project. Should you be unable to commit to the selected day, we’ll make every effort to accommodate you.
We make every effort to schedule our customers within a reasonable window of time. As of January 8, 2016 our average wait time is 6-8 weeks from the date of signature.
Is Desert Crete Fire Resistant?
Desert Crete is 1 hour fire-rated. This means that in the event of a fire, Desert Crete will resist the fire for up to one hour, which affords your tenants and building with more protection in case of emergency.
These details are identified in the ICBO report, which is available here.
I’m a general contractor or a property management company, and I need to see your current ICBO report. Where may I obtain a copy?
What is the warranty on the products you use?
Desert Crete/ Desert Flex Waterproofing Systems
Desert Crete and Desert Flex are unconditionally guaranteed for a period of 30 months from date of completion.
A full eight-year conditional guarantee is available on new complete installations. This entails engaging us to reseal your Desert Flex decking every 30 months. There is no charge for any repair work we do at that time. You pay only the cost of resealing at the then prevailing prices. Guarantee excludes damage from acts of God such as earthquakes or major building movement. Contractor makes no warranties, express or implied, regarding the material or workmanship to be supplied, except as expressly stated herein.
Magnesite Waterproofing Systems
All our work is unconditionally guaranteed for a period of one year from date of completion.
A full eight-year conditional guarantee is available on new, complete installations. This entails engaging us to reseal your magnesite decking every 20 months. There is no charge for any repair work we do at that time. You pay only the cost of resealing at the then prevailing prices. Guarantee excludes damage from acts of God such as earthquakes or major building movement. Contractor makes no warranties, express or implied, regarding the material or workmanship to be supplied, except as expressly stated herein.
How long will it take for the products to dry?
Once sealed, drying time is about 2 hours in warm weather and 3 hours in cooler weather.
Will tenants have access to their units during my building’s project?
We spare no effort in trying to minimize the inconvenience to your tenants. For most jobs, we ask that tenants are kept out between the hours of 9 am and 4 pm.
Your tenants will be able to access their units before and after those hours even if your job takes multiple days.
Do we have to provide electricity and water for our project?
Yes. We respectfully request that you provide locations of a water faucet and the nearest electrical outlet for our crews to use.
Do you do Custom Railing, and does existing railing have to be brought to code?
Yes, we are able to work with you to arrange custom railing. When we interact with railing on stairs or balconies and it is not up to current code, we are required by the city to ensure it meets today’s standards.
Today’s code requires railing that is 42” high. We will update your railing to reflect this.
Do you carry approved plans for Precast stairs with the city?
We carry a pre-approved standard plan for our precast stair systems. This facilitates the process of obtaining a permit, and allows us to get your job completed faster.
Which Credit Cards do you accept?
We accept Visa, Mastercard, and Discover.
Once my job is completed, how do I maintain my new coating?
Sweep your coating weekly to keep it free of dirt and dust. For more stubborn dirt, marks, or scuffs, dilute Dawn or Simple Green with water and use a sponge or mop to spot clean only.
Thoroughly rinse the area when you’re done, to ensure that no residue or soap remains, as this can leave marks on the coating.
We recommend that coatings be resealed every 20 months. We offer an 8 year conditional warranty which includes this service.